These Terms and Conditions of Use (the ‘Terms of Use’) apply to www.mawaqifqatar.com website (‘Site’). The Site is the property of QDVP P. Q.S.C (referred to herein as ‘QDVP’, ‘we’ or ‘our’), a Qatari Shareholding Company registered in the State of Qatar. By using the site, you (referred here in as “Customer”) agree to these terms of use; if you do not agree, please do not use the site; furthermore, you will not be able to use the booking service, as acceptance of the Terms of Use is required.
QDVP, and its representatives, reserve its’ rights to, at its sole discretion, change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. The Customer’s continued use of the Site following the posting of changes will mean that the Customer accepts and agrees to the changes. If the Customer complies with these Terms of Use, QDVP grants the Customer a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code (collectively, ‘Content’), including but not limited to the design, structure, selection, coordination, expression, ‘look and feel’ and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to QDVP or its subsidiaries, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without the express prior written consent. As an exception to the aforementioned, the Customer may download, copy and print content contained on this Site for the expressed purpose of obtaining personal information for which the Customer agrees that it will be limited to non-commercial purposes.
The Customer may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of QDVP or others.
By using this Site, the Customer hereby grants QDVP the right to, and irrevocably acknowledge and agree that QDVP may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under these Terms of Use without requiring further specific agreement. QDVP agrees to use reasonable endeavors to provide notice to the Customer of any transfer by way of a posting on this Site. The Customer may not at any time, without the prior written consent of QDVP, transfer all or any part of their rights, benefits, obligations or liabilities (whether express or assumed) under these terms of use without the prior written consent of QDVP.
These terms of use shall be governed by the laws of the State of Qatar and the Customer hereby submits to the exclusive jurisdiction of the courts of the State of Qatar.
This Site may include links to other websites (Linked Sites). These Linked Sites are third party websites which QDVP has provided are for the Customer convenience only. Such Linked Sites are not under QDVP’s control, and QDVP is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. The Customer will need to make their own independent judgment regarding their interaction with these Linked Sites.
A binding agreement between the Customer and Company will come into force when:
a) Customer has completed and submitted to us an online booking form using our Site; and
b) Company has accepted the booking by providing a unique booking code or booking confirmation.
A binding agreement between the Customer and Company will come into force when:
a) The “Online Booking” is valid only for the time, date, product, price and for the Car Park specified in the Booking. Use at other times and locations, and use of other parking products and services, will incur the standard Tariff displayed at the Entry of each Car Park.
b) The Online Booking is non-transferable between the different Car Parks.
c) Customer must not resell or lease the Online Booking to any person, or attempt to do so.
A binding agreement between the Customer and Company will come into force when:
a) When Customer makes an Online Booking, a payment is required for:
b) When Customer give us the credit card details and complete the Online Booking, the Company is authorized to charge the credit card with the amount of the Booking Fee, and the Online Parking Fee the SMS Fee, where applicable.
Customer may cancel the Online Booking up to 24 hours before the commencement of Booking Period. In that case, the Company will:
a) refund parking fee only.
b) customer is unable to cancel the Online Booking with less than 24 hours notice before the start of the Booking Period.
a) In some circumstances, the Company may:
b) If any of those events happens, Company will refund to the full amount of the Booking Fee and Online Parking Fee, unless that event was by reason of:
c) Customer will not receive a refund if he or she does not redeem Online Booking for any reason – unless that reason was due Company actions. The terms below set out the circumstances in which Company may provide a refund as a result of Company actions.
If the cancellation of the customer is 24 hours before the parking, the company will refund the full parking fee.
Any refund request less than 24 hours of parking time schedule will be rejected.
a) Different prices apply outside the Booking Period. If Customer arrives outside the booking period and/or product specific grace period, so that the Vehicle is parked in the specified Car Park for any time outside the Booking Period, Customer will be charged for that time at the Standard Tariffs displayed at the Entry of each car park.
b) If paragraph (a) applies, the standard Tariff will be payable in addition to the Booking Fee and the Online Parking Fee. This will apply even if the total stay is no longer than the Booking Period.
c) No refund will be made if the stay is shorter than the Booking Period.
d) The customer is advised to take note of the description of the Booking.
a) To redeem the Online Booking, Customer must:
b) If Customer enters the specified Car Park using a different Reference to the one nominated in the Online Booking or use a different car plate number details, Customer will incur charges at the standard Tariffs upon exit or may be denied Access. These will apply in addition to the Booking Fee and Online Parking Fee. Customer will not be entitled to any refund or reduction of the Booking Fee or Online Parking Fee.
c) If Customer arrives at the specified Car Park outside of the Grace Period allowed for the nominated online booking product, Customer will incur charges at the standard tariffs upon exit. These will apply in addition to the Booking Fee and Online Parking Fee. Customer will not be entitled to any refund or reduction of the Booking Fee or Online Parking Fee.
d) The Customer must comply with the General Terms and Conditions at all times while in the Car Park, and upon entry and exit to the Car Park. The General terms and Conditions may be collected from the Car Park Reception.
The Company will use due care and skill in providing the service. However, the company does not guarantee that the service:
a) be available at all times, or that the use will be uninterrupted or error free;
b) be available for, or provide access to, all our Car Parks; or
c) not cause damage or that the Company is free from any computer virus or any other defect.
The Company may vary the number and location of Car Parks areas that are available, and the additional services available for each car park.
a) Customer will be asked to provide personal information. If Customer does not provide this information, Customer will not be able to complete the online booking process.
b) Company may also use the personal information for marketing and promotional purposes. By submitting the online booking form, Customer consents to such use.
Please refer to the Company privacy policy at the bottom of the webpage for further details.
a) We can change these Online Booking Terms and Conditions at any time by posting the updated version to our Site.
b) Any changes we make to these Online Booking Terms and Conditions will not affect any Online Booking made before the updated version is posted on the Site.
c) It is Customer responsibility to make sure that they are familiar with the current version of the Online Booking Terms and Conditions before completing the Online Booking.
a) If the customer encounters any issue during the booking process, booking payment, or access to the car parks, the following contacts are available:
The customer can press the intercom at the entry of the booked car park, the dedicated 24/7 control operator will immediately solve the issue (eg. barrier not opening or wrong car park entry).
The customer can send an email to info@mawaqifqatar.com mentioning their booking number and issue they are facing (eg. payment refund or payment failure).
The customer can email us at ops@mawaqifqatar.com.
b) All the complaints will be answered within 24 hours.
c) For any major complaint, the customer may request to contact the CEO of the company through landline number +974 4456 9086.
d) For any complaints handling clarification, the customer can also chat us with the live agent that can answer within 5 minutes.
QDVP PQSC – (Mawaqif Qatar),
PO Box: 21059 Doha, Qatar, CR No. 51514
Tel.: +974 4456 9086│Toll Free: 800-PARK (7275)
Email: info@mawaqifqatar.com
Revision: June 2023
To the extent permitted by law, QDVP, its officers, employees and other representatives shall not be liable for any direct or indirect loss or damage whatsoever (including without limitation loss data, business, opportunity and/or profits or damage due to viruses) arising out of or in connection with the Customer’s access or use of this Site and/or its content, howsoever caused.
QDVP has used reasonable care in providing the content on this Site but this Site and its content is provided by QDVP without any warranty or guarantee of any kind, express or implied, including without limitation that the content on this Site is free from inaccuracies or omissions or that the Site is fault-free or free of viruses or anything else which may be harmful or destructive. The Site may be unavailable from time to time due to repairs, maintenance or development work. QDVP reserves the right to improve and/or change the content of this Site at any time and without notice.
The Customer acknowledges and agrees that their use of the information on the Site at their own risk and that QDVP shall not be liable for any errors or omissions on the Site or for any lack of availability of the Site or for any investments or decisions which the Customer makes based, in whole or in part, on the information on this Site. For clarity, any financial information appearing on this Site shall not be considered as an encouragement to invest and shall not be considered as canvassing.
